Experian - TTEC - Provided at home operations for complex surge support needs for Experian clients. The requirement was to launch a program within 72 hours averaging 25 - 500 employees within days of notice for their client breach. Required automated onboarding, PCI certified technology system, and a Human Capital workforce that was virtual and on-demand. - 11 months to complete - $4,500,000 contract amount

WSP USA - Establish best in class BPO provider partnership to a strategic $6 billion engineering firm to support a large scale Government opportunity. Leveraging strategic relationships with the top 7 BPO companies and matching the best solution to the complex business need. - ongoing since 2019 - $70,000,000 contract amount

Verizon - TTEC - Global Business Executive responsible for Human Capital Management of over 3200 employees in multiple countries for the second-largest telecom provider in the US. Providing SaaS operational support for customer care, highly technical support, email, order provisioning, chat, and network support. The requirement was to operate under strict contractual key performance indicators and a 99.5% uptime. Additionally maintain under PCI rules with highly complex and strict security regulations requiring quarterly audits and annual third-party audits with less than 1% noncritical compliance deviation and 100% compliance to all mission-critical security requirements. The account grew from $7 million in 2011 to over $68,000,000 by 2019. - approx. 8 years to complete - $68,000,000 contract amount

TTEC - required to manage and lead a multi-unit operational support base of 2000-5000 employees in 5 countries. The expectation was to maintain less than a 4% monthly global attrition, calibrate over 80 hours of annual development for all leadership, and 50 hours of annual development for program associates and succession planning for all key positions and personnel. Performance manages the leadership to quarterly targets with bi-weekly 1x1 calibration sessions. Leverage omnichannel technology to optimize the learning curve for all new hire on-boarding. Analyze high-risk employee churn markets, reasons, and continuously refresh engagement strategies to improve employee retention. - approx. 8 years to complete - $80,000,000 contract amount

Falken USA - Sold a $2 million highly classified project to the COO and CEO of DFW international airport. Ability to provide real-time highly classified intel on aviation threats and secret/TS communication exchange. - approx. 2 months to complete - $1,200,000 contract amount